Refund Policy

Last Updated: Feb 16, 2025

1. Introduction

At sitemetric.co, we strive to provide the best possible experience for our users. If you are not satisfied with our service, we offer refunds under specific conditions as outlined below.

2. Eligibility for Refund

Refund requests must be made within 7 days of the original purchase date.

You may be eligible for a refund if:

• You experienced technical issues preventing you from using our service.
• You were charged incorrectly due to a billing error.
• You canceled your subscription but were still charged.

3. Non-Refundable Situations

We do not provide refunds under the following circumstances:

• You changed your mind after purchase.
• You failed to cancel before the subscription renewal date.
• You used the service for an extended period before requesting a refund.

4. How to Request a Refund

To request a refund, contact us at support@sitemetric.co with the following details:

• Your name and email address associated with the purchase.
• The reason for your refund request.
• Proof of payment (receipt or transaction ID).

We will review your request and respond within 5-7 business days.

5. Refund Processing

If approved, your refund will be processed back to the original payment method. Refunds typically take 5-10 business days to reflect in your account, depending on your bank or payment provider.

6. Changes to Refund Policy

We may update this Refund Policy at any time. Changes will be posted on this page, and continued use of our service constitutes acceptance of the new policy.

7. Contact Information

If you have any questions, contact us at:

📧 Email: support@sitemetric.co

📍 Company: PROFABRİC YAZILIM HİZMETLERİ TİCARET LİMİTED ŞİRKETİ